To make a return of an item purchased at cleatsxp.com, please request a return authorization from our customer service team. You can submit a return request through your account at cleatsxp.com by clicking the ‘Return Authorization Request’ tab in your account dashboard. Or, contact our customer service team by phone or email to request authorization of your return. Please refer to our return policy below before submitting a return request.
Items purchased at cleatsxp.com may be returned under the following conditions:
For authorized returns, we credit the order’s original source of payment. The credit amount is equal to the amount paid for the item(s) returned. We do not refund shipping and handling fees. We do not offer exchanges. For orders that involve long lead times before shipping, such as pre-orders or team orders, qualifying items may be returned within 30 days of the ship date. We do not price-match for purchases made prior to a promotion or sale. We do not honor promotions or sale prices after they have expired or ended.
ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from cleatsxp.com, including items with manufacturer defects.
A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at cleatsxp.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.
Defective products can be returned to cleatsxp.com up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. For a defective return, the return authorization number (RA#) is valid for 14 days. The following credit will be issued for items deemed defective:
0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit
ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.
All sale/clearance items are included in our 30 day return policy. As long as the item is in new, unused condition, it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.
soccerloco.com does not offer exchanges. Instead, please return your old merchandise and place a new order.